CONTACT US PAYMENT AND RETURN POLICY INFORMATION
Have questions about our educational resources or need help placing an order? The Learn 911 team is here to help. Whether you’re preparing for a career in law enforcement or looking for guidance on our training materials, we’re happy to assist you.
Payment Information
We accept all major credit and debit cards making it easy to purchase your law enforcement training materials. We also accept PayPal (pay now or later), Venmo, and Apple Pay.
Please note: Tax is based on 7.75%.
RETURN POLICY: Mail-Order Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) under the following conditions:
1. Return WindowItems must be returned within 30 days of the delivery date.
2. Condition of ItemsProducts must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, worn, or altered may not be eligible for a refund.
3. Return ShippingCustomers are responsible for return shipping costs unless the item was received damaged or in error. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
4. RefundsOnce your return is received and inspected, a refund will be issued to the original form of payment within 5–10 business days. Original shipping charges are non-refundable.
5. Damaged or Incorrect ItemsIf you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and arrange a replacement or full refund.
6. Non-Returnable Items Downloadable items are not eligible for a refund.
2. Condition of ItemsProducts must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, worn, or altered may not be eligible for a refund.
3. Return ShippingCustomers are responsible for return shipping costs unless the item was received damaged or in error. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
4. RefundsOnce your return is received and inspected, a refund will be issued to the original form of payment within 5–10 business days. Original shipping charges are non-refundable.
5. Damaged or Incorrect ItemsIf you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and arrange a replacement or full refund.
6. Non-Returnable Items Downloadable items are not eligible for a refund.